At Spherium.ai ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.spherium.ai and any of our services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
Information We Collect
Personal Information
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). This may include, but is not limited to:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and other authentication details.
- Payment Information: Credit card numbers, billing address, and other financial information necessary to process your payments.
- Usage Data: Information on how you use and interact with our Services.
Non-Personal Information
We may also collect non-personally identifiable information about you, such as:
- Log Data: IP address, browser type, operating system, referring URLs, and date/time stamps.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Services: Facilitating account creation, processing transactions, and providing customer support.
- To Improve Services: Analyzing usage patterns to enhance user experience and optimize our Services.
- To Communicate with You: Sending administrative information, updates, and promotional materials.
- To Enforce Terms and Policies: Monitoring compliance with our Terms of Service and other policies.
- To Comply with Legal Obligations: Responding to legal requests and preventing harm.
Disclosure of Your Information
We may share your information in the following circumstances:
With Service Providers
We may share your information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf, such as:
- Customer support services
- Marketing and advertising partners
For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- Complying with legal obligations
- Protecting and defending our rights and property
- Preventing or investigating possible wrongdoing
- Protecting the personal safety of users or the public
Business Transfers
In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services and store certain information.
- Cookies: Small data files stored on your device that help us improve our Services.
- Web Beacons: Small electronic files that allow us to count users who have visited certain pages.
Your Choices:
- Opt-Out: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
- Do Not Track: Our Services do not respond to Do Not Track signals.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.
- Encryption: Sensitive data is encrypted during transmission and at rest.
- Access Controls: Restricted access to Personal Information to authorized personnel only.
- Security Assessments: Regular evaluation of our security practices.
Please Note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.
International Data Transfers
Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.
- Consent to Transfer: By providing your information, you consent to the transfer and processing of your data in countries outside your country of residence, including the United States, which may have different data protection laws.
Your Rights and Choices
Access and Correction
You have the right to access and update your Personal Information. You can review and change your information by logging into your account or contacting us directly.
Data Portability
Upon request, we will provide you with a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Deletion
You may request the deletion of your Personal Information, subject to certain exceptions provided by law.
Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us.
Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not owned or controlled by us.
- No Responsibility: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
- Recommendation: We advise you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time.
- Notification: We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
- Review: You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Jurisdiction-Specific Provisions
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the categories and specific pieces of Personal Information we have collected.
- Right to Delete: You may request the deletion of your Personal Information.
- Right to Opt-Out: You may opt-out of the sale of your Personal Information.
- Exercising Your Rights: To exercise your rights under CCPA, please contact us at support@spherium.ai
European Economic Area (EEA) Residents
If you are a resident of the EEA, you have certain data protection rights under the General Data Protection Regulation (GDPR):
- Right to Access: Obtain confirmation about whether your Personal Information is being processed and access your data.
- Right to Rectification: Correct inaccurate or incomplete Personal Information.
- Right to Erasure: Request the deletion of your Personal Information under certain conditions.
- Right to Restrict Processing: Request the restriction of processing your Personal Information under certain circumstances.
- Right to Data Portability: Receive a copy of your Personal Information in a structured format.
- Right to Object: Object to the processing of your Personal Information under certain conditions.
- Data Protection Officer: For GDPR inquiries, you may contact us at the address listed in the "Contact Us" Section
Consent to Electronic Communications
By using our Services, you consent to receive electronic communications from us, including emails, texts, and messages through our platform.
- Communication Preferences: You can manage your communication preferences by adjusting your account settings or contacting us.
Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
- Retention Periods: The retention period depends on the nature of the information and the purposes for which it is processed.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Ohio, without regard to its conflict of law provisions.
Acceptance of This Policy
By accessing or using our Services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Services.
